SHIPPING AND RETURNS POLICY

New Zealand Made delivery dates: 

Current products manufactured in: (Updated 08/11/2024) 

Roller blinds -7 – 10 working days. 
Thermalite Shutters – 40-45 working days (We close from 20th december and re-open on the 8th) current shutter orders will be early Feb.)
Timber and PVC – 5 – 7 working days.
Vertical Blinds – 5 – 10 working days.
25mm Aluminum VE – 15 working days.

Out of stock fabrics

We do hold supply of Uniview and Dawn fabrics, but some times our supplier (uniline) can run out of these fabrics. Once your order is placed, we make sure there is enough fabric for your job. If there is not, we then order some in. If our supplier has run out of that fabric or there is a delay – we will notify you straight away. This is the only thing that would effect the manufacturing of your blinds.

Samples:

All samples are free freight and are usually sent the day after ordering – Sending on week days only. 

Shipping:

• FREE SHIPPING ON ORDERS OVER $3000
• North Island Urban: FREE
• North Island Rural: $20 for Under 1450mm wide (Goes via NZ Post) – $60 for over (Goes via transport) 
• South Island Urban: $20 for under 2350mm wide (Goes via Aramex) – $60 for over (Goes via transport) 
• South Island Rural: $25 for under 1450mm wide (Goes via NZ post) – $100 for over (Goes via transport) 

Your order will be delivered by courier to your requested destination. You need to ensure that the destination is suitable for courier access and has sufficient space to take the delivery otherwise the courier will need to hold your delivery at the courier depot. Your signature will not be required unless you request it. Blinds will be individually wrapped in a plastic sleeve and delivered in a ridged cardboard shipping tube. Please consider the environment when disposing of the delivery packaging. You will be notified when your order is started at the factory and then when your order is dispatched.

Please note, on blinds larger than 2.4m wide, they are likely to be delivered by a transit truck. 

Returns:

As the blinds were custom made just 4U we cannot accept returns. Please follow the instruction on measuring and installation so your blinds meet your expectations. For warranty work Blinds4U will arrange pickup and return.

Couriers

We now use Aramex and Daily Freight for all our courier needs.
If your order is small and under 2.4m wide – this will go via Aramex (See here for ETA’s of deliveries for different areas)
If you have a large order or a blind over 2.4m wide – this will go via a transport truck on Daily Freight.
You can ask for the blinds to be picked up from the courier’s local depot if you require your blinds quicker 🙂 – Just put this into the checkout notes. 

Omg why Aramex!?

As a company that sells long items, we don’t have many options. We would love to use NZ post or New Zealand Couriers, but they can only take parcels that are up to 1.5m wide – a lot of our products end up being around 2m to 2.4m wide so we cannot use these companies. If we did, we would have to use transport companies a lot more and it makes the base price to send one item $100.
We have tried other companies that also can-do items up to 2m wide, but they were losing a lot of items which lead to customers getting their blinds delayed as we would have to re-make these.
Surprisingly Aramex has been great with all our deliveries, on average they are getting delivered faster and less missing parcels than our previous courier.

Courier damages:

Please inspect your blinds thoroughly once you have received them. Due to the nature of the blinds being wide and skinny, these are more prone to courier damages.
We require proof of damage within 7 days and we can claim these back and get new ones made. If you notify us of damages AFTER the 7 days and it looks like courier damage, we cannot replace.

Signs of damage and examples:
1) Bent tubing – Your blinds wont sit well in the window
2) End caps coming off – Your blinds may have slid out of the tube and will be damaged on the end
3) Forklift damage holes along the tube.