The questions we get asked most, with the answers we would give you by email. If yours is not here, email [email protected] or call us on 09 576 0736.
Sizing and measuring
How wide can a roller blind be made?
Our roller fabric comes 3 metres wide, so 3000mm is the normal maximum. Once a blind gets past 2.5m the tube carrying the fabric starts to bend under the weight, which shows as a visible “V” in the middle and does not come out. On very wide windows we will usually suggest splitting the run into two blinds instead.
How much frame depth do I need to fit a roller blind inside the recess?
About 40mm of depth is enough for a single roller bracket. Please see our how to measure page which shows the different options depending on your window frame recess size.
My window is very narrow. Will a venetian still work?
On a very narrow blind (around 320mm wide or less) there is not enough space in the headrail to hold both the tilting cord and the lifting cord. So we supply one tilting cord in the middle of the blind so you can still tilt it open/closed. When you enter in your size on our ordering form it goes into details about all of this.
Do you make blinds for triangular, raking or angled windows?
Yes we currently make Vertical blinds for these windows, you can see it on our vertical blinds page.
I measured wrong. Can you cut the blind down?
Yes. We offer a cut-down service for $50 plus GST per blind. However, with our new FitRight guarantee, we may be able to do this free of charge.
Choosing your blinds
Can I get a blind that blocks the light completely?
Yes. A standard blockout roller still lets a little light past the edges. For a fully dark room we suggest going for an outside fit roller blind and having it back rolled. Please see our how to measure guides.
Can I get a longer chain for a high window?
Yes, any length you need. Put the chain length you want in the notes when you order. Longer drops are available in plastic chain only. Standard lengths are 500, 700, 1000, 1200, 1400, 1600, 1800 and 2000mm, in white, off white, grey, black, or stainless steel (stainless costs more).
Do you supply outdoor blinds?
Yes, we supply the Quatro outdoor range, which comes in three types. These are not set up to order on the website, so send us your sizes and we will price them for you.
Why can’t I add a free sample to my cart?
Once you have picked the fabric range, scroll further down the page to choose the actual shades from that range. The cart will not accept the sample until a shade is selected. Samples are free, with free shipping to urban addresses.
Ordering and delivery
What does delivery cost, and why is mine more than I expected?
Blinds up to 2300mm long travel with Aramex, which is well priced. Anything longer has to go by freight transport, which costs considerably more. Choosing a depot collection rather than a home address brings it down. All shipping is calculated at checkout, and the price you see there is the price you pay. We never add freight costs afterwards.
Where is my order, and how do I track it?
Every order gets a tracking link by email once it goes into production, and you can check it any time on our order tracking page. Blinds are usually dispatched within the lead time shown on the product page. If your tracking says delivered and nothing arrived, email us your order number and we will chase the courier.
After your blinds arrive
What happens if my blind does not fit?
Every order includes our FitRight Guarantee. If a blind is up to 10cm out on your measurement, we will remake it free, one blind per order and up to four per customer a year, claimed within 30 days with a photo. If the mistake is ours, we fix it at no cost and it does not count against your FitRight cover.
Can I buy replacement brackets, chains or parts?
Yes, we can supply replacements for most things. Brackets are not universal between brands, although ours are one of the more common types. Send us a photo of what you have along with your delivery address and we will tell you whether it matches.
Can I return something I ordered by mistake?
Custom-made blinds cannot be returned, because they are made to your measurements. Stock items such as motors and hubs can come back if they are unused and undamaged, refunded at 80% of what you paid. Include your order number in the parcel and send it to Blinds4u, 1/53 Rangi Road, Takanini 2105.